Cancellation and Refunds

Last updated 25 July 2026

Cancelling your plan

You can cancel at any time, yourself, from inside Creative Wizard. There is no form to fill and no need to email us first.

• Open the profile dock at the bottom-left of the app.
• Go to Subscription.
• Choose Cancel subscription.

Cancellation takes effect at the end of the period you have already paid for. You are not charged again after that. Until that date nothing changes: you keep full access, and the credits already in your account stay usable. On a yearly plan, the twelve months of credits granted up front remain available until the year ends.

If you change your mind before that date, the same screen offers Continue subscription and the plan carries on with no gap.

Auto-renewal

All plans renew automatically until you cancel. A monthly plan renews every month; a yearly plan renews every twelve months. The renewal is collected by Razorpay against the payment method you authorised when you subscribed.

You can cancel at any time before the renewal date. Under the Reserve Bank of India's rules for recurring mandates, your bank or Razorpay should notify you before an auto-debit. If you cancel after a renewal has already been collected, that period is not refunded, but no further charge is made and you keep the plan and its credits for the full period.

Refunds

Credits are digital goods. A credit is consumed at the moment a design image is delivered to you, so spent credits cannot be refunded. This applies to plan credits and to top-up credits.

Two things follow from that, and we would rather say them plainly than bury them:

• Unused credits are not refunded for cash. If you cancel, or if a monthly cycle ends, remaining credits stay usable until the paid period ends and then expire. Monthly credits do not roll over unless we state otherwise.
• Part-months are not automatically refunded. If you cancel on day three of a month you have paid for, you keep the plan and its credits for the rest of that month rather than receiving money back.

One thing works in your favour by design: a generation that fails is never charged. Credits are deducted only when an image is successfully delivered. If a render errors out, nothing leaves your balance, so there is nothing to refund.

When we will refund

We refund in good faith where the charge was not fair to you. Write to us within 7 days of the charge if:

• you were charged in error, or charged for a plan you did not subscribe to;
• you were charged twice for the same period;
• a renewal was collected after you had cancelled.

One case has no time limit. If your payment succeeded but the plan did not activate, or credits were deducted and no image was delivered, tell us whenever you notice it. We reconcile against the payment record and put it right. That is a correction, not a refund request.

We will investigate and refund where due. Refunds go back to the original payment method, in the currency you paid. Once approved, they are processed through Razorpay and typically reach you within 5 to 7 working days, depending on your bank.

Outside these cases we may still make an exception on the facts. Ask us. We would rather look at your account than argue from a policy page.

How to raise a request

Email info@creative-wizards.com with:

• the email address on your Creative Wizard account;
• the Razorpay payment reference or order ID from your receipt;
• what went wrong, in a line or two.

We acknowledge refund requests within one working day.

Top-ups

Top-up credits (minimum ₹500, at ₹8 per credit) are a one-time purchase, not a subscription. They do not renew and there is nothing to cancel. Unspent top-up credits are not refundable for cash, but the good-faith exceptions above apply to them in the same way.

Enterprise and seats

Enterprise plans are sold per seat with credits pooled across your team. Cancellation, seat changes and any refund terms are handled under the agreement we sign with you, which takes precedence over this page where the two differ. Write to us to change seat count or to end an Enterprise plan.

Questions

If anything here is unclear, or you think a charge is wrong, email info@creative-wizards.com and a person will read it. Creative Wizard is a product of Binder 33 Labs. This page is governed by Indian law, and the courts of Haryana have jurisdiction.

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Registered address: Om Exports India, VPO Brahman Majra, Israna, Panipat, Haryana 132107, India